Patient Care & Treatment Information

Whether you are planning to have treatment at our Practice, or if you have just had a procedure performed, we want you to be fully informed about your dental care. You will find some useful information sheets that will explain some of our dental procedures, and post-operative care instructions to guide you through what to do after you have had a procedure performed. If the information provided in the care sheets does not address your questions, then please contact our Reception and allow us to answer your questions directly.

Frequently Asked Questions

Cancellation Policy

Please be advised that we have a 2 business day cancellation policy. Failure to inform the clinic of your cancellation inside this 2 business day policy may result in a $100 deposit needed to secure a future appointment. This is at the discretion of your treating dentist.

I have not been to the dentist in years and I am ashamed to let a professional to see the condition of my mouth.

We at The Practice congratulate you on your decision to look after your teeth. Your dentist is a trained medical professional who has seen countless people with extremely poor oral health. You will be absolutely nowhere near the worst that they have seen. Even if your mouth is in a bad condition, your dentist is trained to help you and will go about your treatment in a professional manner. If you feel that your mouth is this bad, then this is a great reason to visit your dentist.

I avoid dental visits because of anxiety. Is this Normal? Can you help?

Thousands of people all over the world suffer from some degree of dental anxiety, if you are one of them The Practice can help you to overcome your fears. Our concierge service, your Treatment Coordinator and our in-surgery entertainment give you the opportunity to put your feet up, chat to someone who is interested in your concerns and relax as you listen to your favourite movie or music.

At The Practice we believe that the better we know you, the more effectively we will be able to understand and respond to your requirements. Your dentist will be specially trained to support and work with patients who are obviously nervous about undergoing treatment, and will have done so on numerous occasions. There is no need to think that you are making your dentist’s job harder than it needs to be as this is in fact part of their job, and they are there to make sure you feel comfortable and happy with your treatment.

Read more on how we can help you if you are an anxious patient.

Can I finance my dental work?

At The Practice, we give patients full information about the cost of their dental work before any treatment is undertaken. A written estimate and treatment plan will be provided for all dental treatment during your first visit for a check up at the practice.

DENTAL FINANCE: We offer finance options on some treatments and are able to guide you with the payment options. It is a simple procedure. You would be required to fill out a finance company form. They perform a credit check and inform the practice.

Our office will be fully equipped to process your payments directly to your health funds. You may pay for your dental care by cash, cheque or credit/debit card.

I have dark fillings-can you help?

At The Practice we can remove unsightly dark amalgam fillings and replace them with white composite or ceramic fillings to restore the look of your original tooth and to remove the risk of amalgam toxins.

White fillings are made of a composite resin, or porcelain ceramic material that can be coloured to exactly match your existing tooth colour. These fillings are extremely durable and offer the additional benefit of not carrying the potential toxicity of older amalgam (silver) fillings. White fillings can revive your smile, making it appear younger and healthier.

Do I have to floss everyday? Is it really important?

There are areas in and around your teeth that a toothbrush simply can’t reach, and the only way to get the debris, not to mention the plaque, out of these areas is to floss. If you simply let this plaque accumulate, then tooth decay will eventually set in. That is what makes flossing such an important step, as well as a 6 monthly check up. If you learn to follow up brushing your teeth with flossing them, you will quickly notice the difference in the way that your mouth feels afterward. Ring The Practice today to make an appointment and start your Active Maintenance Care Journey with us.

I have chronic headaches. Can you help?

Many people grind or clench their teeth in their sleep without ever realizing they do it. Besides causing damage directly to the teeth, bruxism can also lead to recurring headaches.

Read more about our head ache and migraine therapy.

I snore at night. Can you help?

For many people, snoring unfortunately goes hand in hand with sleep. While it used to be that most snoring treatments were available only through medical channels such as ENT specialists or overnight sleep clinics, these days, many people are turning to their dentists for help in coming up with effective snoring treatments.

Read more about our grinding and snoring solutions.

What are my options to replace missing teeth?

The Practiceoffers many replacement options including bridges, dental implants and dentures.

Read more about Implants and Bridges
Read more about Dentures

What if there is a lock down?

Members benefits extends by the lockdown time.

Charter of Patient Rights

Within Australia, the Australian Charter of Healthcare Rights (ACHR)applies to the entire healthcare system, and it allows patients, consumers, families, carers and healthcare providers to have a common understanding of the rights of people receiving healthcare. The rights included in the ACHR relate to access, safety, respect, communication, participation, privacy and comment.

The Practice Patient Rights Policy

The Practice has developed the following practice specific charter of patient rights that is consistent with the Australian Charter of Healthcare Rights.

Notifying patients about their rights

The Practice will always endeavour to advise patients about their rights and the way our practice operates. Part of the process of providing this information to patients and/or carers is providing access to our practice Charter of Patient Rights.

All staff will assist patients to understand their patient rights and the way our practice operates. It is the responsibility of staff to proactively identify those patients who may be ‘at risk’ of not understanding their healthcare rights and to consult the dental practitioner if further guidance is needed.

Our Charter of Healthcare Rights is made available to patients in the following ways:

Poster/signage displayed within the practice
Charter of patient rights distributed with new patient welcome documentation
Charter is distributed with patient medical/medication history documentation
Available on our website

Respect
The Practice values all patients as a unique person and hope that at all times we can provide dental treatment in a manner that is respectful of their culture, beliefs, values and personal characteristics. Patients are asked to reciprocate this respect by being mindful of all staff and other patients.

Safety
All patients are required to complete a full medical and medication history as accurately and completely as possible, to allow practitioners and staff to identify any circumstances that may increase the risks associated with dental care.
In the unlikely occurrence of an adverse event, dental practitioners at The Practice have a responsibility to be open and honest in communications with the patient involved, and families or carers if applicable.
It is the responsibility of the registered dental practitioner, in accordance with the Dental Board of Australia’s Code of Conduct for Registered Health Practitioners, to explain to the patient what happened and why, as well as offering support and advice with regard to how the situation can best be resolved or managed.

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